Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at support@auvard.com. If your return is accepted, we will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us at support@auvard.com as soon as possible so we can review the issue and make it right.

Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or are missing their original tags are not eligible for return.

Final-sale items and gift cards are not eligible for return or refund, except where required by applicable law.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, colour, or item, you can request a return for the original item and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For any return or refund questions, contact us at support@auvard.com.