Shipping policy

Order Processing

Orders are processed as quickly as possible after they are placed. Processing times may vary during periods of high demand, holidays, product launches, or other circumstances.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery

Most orders are expected to arrive within 1–2 weeks after the order is placed.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, and circumstances outside of our control.

Shipping Rates

Shipping rates and available shipping options are displayed at checkout before your order is completed.

Orders that qualify for a free shipping promotion will have the applicable shipping option displayed at checkout.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error, contact us at support@auvard.com as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered processing or has shipped.

Lost, Delayed, or Damaged Orders

If your order is significantly delayed, arrives damaged, or you experience another delivery issue, contact us at support@auvard.com and we will assist you.

Auvard is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances outside of our reasonable control, subject to applicable consumer protection laws.

Contact

For questions regarding shipping or your order, contact us at support@auvard.com